Short-Term Rental Complaint Instructions
To Submit a Short-Term Rental Complaint, please complete this online form: https://lodging.munirevs.com/complaint/?cityid=622
Please include relevant photos or documents if possible, which can be uploaded to the online complaint form. It is best to report issues right away, while the guests are in-house, so the situation can be addressed quickly.
Complaints can also be emailed to firstname.lastname@example.org or town staff can be reached during normal business hours, M-F 8 am-5 pm, at (970) 349-6632 ext. 3.
After hours or emergent short-term rental complaints, please call Police Dispatch at (970) 641-8200 and you will be connected with an Mt. Crested Butte Police Officer.
You can also contact the local representative directly using the STR Directory: https://mtcb.munirevs.com/business-list/?cityid=322. Type the address of the STR property and press enter to find contact information for the Local Representative. The Local Representative is required to be available 24/7 to address guest-caused issues. Please report complaints to Town staff even if the issue is resolved by the Local Representative so they can be tracked.
Short-Term Rental Guests are expected to abide by Mt. Crested Butte's Good Neighbor Policy.